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|Recommended: NoCommunication Skills Might Be Deal Breaker — By all looks, the apartments are good, I'm perfectly satisfied. Not luxury or anything, but they aren't meant to be for the price. The grounds are pretty too. If you have no serious maintenance issues, you would have nothing to complain about.
The maintenance, and more importantly the communication issues I'm having might be a deal-breaker though. I've had the same issue several times over in the past few months that was supposed to have been fixed but now forces me to find another place to shower because the ceiling leaks and drips and grows mold. It would be tolerable if I could get reliable responses out of the staff about when and how any given issue would get fixed, but each time I put a maintenance request in, I wait weeks for an autogenerated we responded to your request email that provides no real information. Or the staff call and don't leave a message if I'm unable to answer at school. I don't get back home until after business hours so I don't get to talk to anyone. Then I get to wonder what was done and if it will actually solve the problem. It's not fair to the tenants to leave them hanging like this. It should be standard protocol to respond either by phone or writing to a maintenance request with the specific plan for fixing it even BEFORE anything is done so that proper expectations can be set. It is very frustrating not to know anything but have to deal with these problems going unfixed until who-knows-when. It's not that hard to send a message or leave the voicemail just to update someone, in fact it's typical customer service. Please come up with a better system. Now I have to try and figure out if I have to hire my own plumber and take the cost from my rent because I don't know when this will get fixed or if the maintenance staff are even capable of fixing it for good this time.
|Recommended: YesGreat Place With Great Staff — I live here with a few roommates and the staff was very accommodating and understanding of our circumstances They were fast and got us the place within a week Sarah the assistant manager was absolutely amazing and the best guide you could have in this process Even now she checks in on us and makes sure we are comfortable
response from property -Thank you so much for the review, Aaron! We’re thrilled to know that you had such a positive experience and that our staff was able to make your visit enjoyable. We work hard to create a warm and welcoming environment, so we’re glad to know that it showed!
|Recommended: YesLadies in the office are beyond helpful and amazing. Everything is included except for lights even cable. Love the amenities just overall the place to reside
Hi Ms. Lowe!
Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. If you need anything else in the future please let us know.
|Recommended: YesLove Love The Place — 🤎🤎🤎🤎🤎🤎🤎❤️❤️❤️thank you so much
Thank you for taking the time to leave us a five-star rating! We're thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out.
|Recommended: YesReview — Review
Charles, We are so grateful for your review. Thanks for sharing your rating with us and the community!
|Recommended: YesIts Ok. Could Be Better. — There shouldn't be any 44 convenience fee on paying online. If anything there should be a discount. Also I cant pay separately with my roommates i can only pay all or nothing. Literally have to go setup a joint banking account just to pay rent.
|Recommended: YesAbsolutely Love It — Just moved in and honestly no complaints. The staff and residents are very friendly Thanks to KC my move in was fast and easy. The apartment was exactly as pictured and everything was as expected.
Thank You Betty for your review! We are glad to have you become a part of our Woodhill family.
|Recommended: YesWoodhill Trail Apartments…Our Home Away From Home — We enjoy living here. The staff from the Management Team to Maintenance all make us feel cared for by the prompt attention they show to our needs or situations. They make us feel like we are family and not problems they have to deal with just because it’s their job. It is an extremely great feeling to have and it all begins with the smiles they greet each of us with when we walk through the doors of the office.
Thank You so much for your thoughtful review! We truly enjoy having you here, and as a member of our family.
|Recommended: YesI Love It Here — So far it's been nice living here, although more lighting is needed in the stairwells, but otherwise it's been good. I would recommend living here. i haven't had any complaints during the two years that I've lived here.
Hello Stephanie! Thank you for your kind review!
|Recommended: YesGood — Other than a botched move in date when our apartment smelled like animal, everything has been fine.
|Recommended: YesApartment Rating — I have been on the property for just one month.
There were maintenance requests and a few miscellaneous situations that were ALL handled in a timely and satisfactory manner.
The apartments are a nice floor plan and the grounds have alot of greenery and great patio spaces.
Kudos to the Woodhill office staff and maintenance team for their efforts and hard work.
|Recommended: YesWoodhill Apartments — Descent place to live. Older apartments but nice.
|Recommended: NoResident — Overall, I love there area in which the apartments are located extremely
convenient. However for monthly rent, the apartments should be updated accordingly. New fixtures, cabinets, appliances, etc. There should be no reason for living in the same apartment for more than 5 years with rent continuing to go up and there aren’t any updates to the apartment.
|Recommended: YesGreat Apartment — I've been here for quite some time and we had our ups and downs but, overall it was a Great Apartment Complex
|Recommended: YesQuiet Community — Only been here a few day, but everything seems on the up and up.